Admission Process

• Our Admission & Billing Department functions 24×7 and is located on the first floor.

• Room allotment is based on your preference and availability at the time of admission.

• Our admissions team will assist you through the entire process, including treatment estimates and documentation.

You will be required to sign the estimation form and consent forms before admission.

• Each patient will be issued an Attendant Pass and Visitor Pass upon admission.

• Advance payment is mandatory and can be made via cash or credit/debit cards. Cheques are not accepted.

• Patients using insurance must inform the admissions team and submit the required documents (insurance subject to availability).

Billing & Charges

• Charges include:

  • Bed & room rent

  • Food (standard diet)

  • Professional consultations

  • Diagnostic/lab services

  • Surgeries, procedures, and medical equipment

• Additional food or special diets are charged separately.

• Final bills may differ from estimates due to unanticipated services or duration of stay.

• Final billing is done only after all discharge processes are completed, which may take 3–4 hours.

Refunds

• Keep all original receipts for deposits and advances.

• Refunds above ₹5,000 will be processed via cheque within two working days.

• Hand over the check-out slip to security upon discharge.

Discharge Process

• Discharge is based on the treating doctor’s decision once the patient is medically fit.

• The process includes:

  • Preparation of discharge summary

  • Pharmacy clearance

  • Final billing

  • TPA approval (for insurance patients)

• Average discharge time: 3–4 hours, may be longer for insurance cases.

Please fill out the feedback form before leaving.

Visitor Policy

• Visiting hours:

  • Morning: 08:00 AM – 09:00 AM

  • Evening: 05:00 PM – 07:00 PM

• Only one visitor is allowed per patient at a time. (Two for deluxe/suite rooms)

• Children under the age of 8 are not allowed.

• Visitors must:

  • Speak softly and respect hospital decorum

  • Leave the room when doctors/nurses attend

  • Avoid crowding near ICUs, OTs, or corridors

General Rules

• Smoking is strictly prohibited in hospital premises.

• Maintain silence at all times to avoid disturbing other patients.

• Parking is available. Security staff will guide you.

• One attendant per patient is permitted to stay overnight with a valid attendant pass.

Family Participation

We encourage family members to:

• Be involved in the healing process

• Offer emotional support

• Help with basic comfort and care

• Create a positive recovery environment

Patients’ Responsibilities

As a patient, you are expected to:

• Provide complete and honest health information

• Abide by hospital policies

• Show respect to hospital staff, patients, and visitors

• Maintain scheduled appointments and notify in advance for changes

• Follow the treatment plan advised by your doctors

• Avoid self-medication or sharing of prescriptions

• Be cooperative and patient during emergencies or delays

• Settle hospital bills on time

• Attend all follow-up consultations